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Easy Integrations

Get notified in your preferred manner. We have major notification handler in place along with webhook and API to let you customize it with any service you wish.

 

API Integration for your internal systems.

Building your portals? Checkout the API documentation to integrate with your applications.

Personal Notifications Channels

E-mail

Email notification icon E-mail E-mail is a basic form of outages notifications. Get alerted!

SMS

Get alerted instantly by SMS, even when you are offline!

Voice Call

Get an automatic voice call alert whenever your website is down.

Web Browser Push

Get notifications to your browser directly.

PWA to Mobile Push

Leverage PWA as mobile app and get notifications to your phone instantly!

Process automation (Coming Soon)

Automate the flow and the escalation to notify in preferred order.

Easy to integrate with your preferred services.

Everyone knows down time happens. But it’s important to realize before customers do.

Slack

Receive Slack notifications for your specified Slack channel via webhooks.

Microsoft Teams

msteams
Receive Microsoft Teams notifications for your specified channel via webhooks.

Discord

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Receive Discord notifications for your specified Discord channel via webhooks.

Telegram

telegram
Just add the token for the HTTP API for your bot on Telegram and add the chat id Where the bot should send the messages to.

Whatsapp

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Receive direct WhatsApp notification on your number/

Webhook

webhook
Use your custom system or integrate with zapier, whatever it is, you can use webhook for that.

Multi-Channel Support

Manage customer inquiries from various channels—including email, social media, live chat, and phone—all in one place.

Customizable Workflows

Customize workflows to match your business processes preferences. From automated responses to ticket routing.

Seamless Integrations

Integrates with popular business tools such as CRM systems, project management software, and communication platforms.

Try It Now Risk-Free

Discover how Zenix can enhance your support team’s efficiency, improve customer satisfaction, and take your business to the next level.
“The platform is user-friendly and has improved our response times significantly. Our team and customers are happier than ever.”
James Wilson ― IT Support Specialist
You can contact the help desk via phone, email, or through our online support portal, available 24/7 for your convenience.
Our help desk can assist with a wide range of technical issues including software troubleshooting, hardware problems, network connectivity, account access, and general IT support.
Yes, our help desk can provide remote assistance using secure remote access tools to troubleshoot and resolve issues directly on your device.
The help desk operates 24/7 to ensure you receive timely support whenever you need it, including weekends and holidays.

Yes, you can check the status of your support request through our online support portal or by contacting the help desk directly for updates.

Frequently asked questions

Discover our help desk FAQs to learn how we efficiently address your technical issues, ensuring you receive the support needed to stay productive and focused.